Legal

Refund Policy

This policy explains refund requests, handling channels, and post-delivery boundaries for the Stack Pack digital product.

Refund request window

Within 14 days after purchase, you may request review if no digital start pack has been generated or downloaded.
Requests are reviewed manually based on order status, entitlement usage, and delivery state.
Email support@mytome.top with your Paddle order email, order ID, and refund reason.

After the digital start pack, agent instructions, or project handoff files are generated or downloaded, refunds are not available by default.
If the service has been materially used, entitlement delivery is complete, or manual review has completed, refunds are not available by default.
Duplicate charges, access failures, major technical faults, or legally required consumer-rights cases are handled separately.

Approved refunds are processed through Paddle to the original payment method.
The site does not provide an instant self-serve refund button, so order, tax, and risk checks are not bypassed.
This policy does not limit rights required by applicable law or by Paddle as Merchant of Record.

Boundary reminder

These pages describe purchase, privacy, refund, and support boundaries for AI App Startup Assistant. Review them before purchase.